Privacy Policy

1. Our Promise

At Ninaad, we believe that trust and good energy are the foundation of every connection — online or in person. When you share your personal details with us, we see it as a sacred responsibility.
Your privacy, safety, and peace of mind mean the world to us, and we’ll always handle your information with the same care and integrity that we put into our healing crystals.

2. Information We Collect

When you shop or connect with us, we may collect:

  • Your name, email address, phone number, and shipping/billing address
  • Payment details (processed securely through trusted gateways like Razorpay or Shopify Payments)
  • Browsing and device data to help us improve your experience
  • Voluntary details you share through forms, feedback, or direct messages

3. How We Use This Information

We use your information purely to:

  • Process and deliver your orders smoothly
  • Keep you informed through order updates or customer support messages
  • Share new product launches, offers, or wellness content (only if you choose to subscribe)
  • Understand our customers’ preferences so we can serve you better
  • Maintain website security and prevent fraudulent activity

We’ll never misuse your data — our goal is simply to enhance your Ninaad experience.

4. Sharing Your Information

Your data stays protected with us.
We do not sell or rent your information to anyone.
However, to make your experience seamless, we may share it with trusted partners such as:

  • Payment processors and shipping services
  • Shopify (our website platform)
  • Marketing or analytics partners who help us improve our reach
  • Legal or security authorities, only if required by law

Every partner we work with follows strict confidentiality and data protection standards.

5. Cookies & Preferences

We use cookies to make your browsing experience smoother and more personalized — like remembering what you added to your cart or showing you relevant products.
You can always turn off cookies in your browser settings, but some features may not function fully without them.

6. Your Rights

You are always in control. You can:

  • Access or update your personal details
  • Opt out of promotional communications
  • Request deletion of your information from our records

Simply email us at wecare.ninaad@gmail.com , and we’ll make sure your request is handled with care and respect.

7. Policy Updates

We may occasionally refresh this policy to align with new regulations or improvements in how we protect your data. Any changes will be reflected here with an updated date.

8. Connect With Us

For any questions, clarifications, or concerns about your privacy, reach out to us at:
📧 wecare.ninaad@gmail.com

We’re always happy to help and ensure your experience at Ninaad remains safe, soothing, and full of good vibes. 💜